Sonnet Pet Insurance Review

Their pet insurance is a complete scam. My pet was just diagnosed last week and because I submitted a claim stating “testing to rule out xxx” they decided that was enough information to decide not to cover that specific illness. What’s the point of insurance if they refuse to assist with ANY vet costs for a new disease?? What a scam. Would not recommend.

Shortly after signing up for pet insurance my dog passed away unexpectedly. I accumulated a 5,100 vet bill and was not offered coverage on ANYTHING. I sent 9 years of vet reports to prove my dog was otherwise healthy before her sudden passing and they claimed that it was a pre-existing condition. Do not use this service.

Very unsatisfied with customer service, Policies, What they feel is acceptable and non acceptable as in claims.They are unwilling to work with you whatsoever. When signing up, they tend to leave out The process of reviewing of medical files, that "they" get to pick and choose what they will accept for claims and what they feel is going to be a future future issue so to speak, even without a diagnosis from a certified veterinarian. Extremely unafformative, Even when signing up you will not even receive so much as one piece of paper welcoming you and your pet or stating anything about your policy or when it starts when it's renewed et cetera. Also when decisions are being made on what was reviewed on medical files that determines what was decided on exclusion and non exclusion, clients dont even recieve a documentation. When submitting claims they don't even so much as call you as to what was accepted or denied. They send a notification in the "portal" Where clients have to sign in through a website To be able to access any information. We don't even get so much as a "high priority marked Email", let al9ne a phone call of mailed documentation. I pretty sure when claims are submitted, They will "again" go and review your pets medical files and pick and choose what they want to cover. Which in most cases is all denied since they feel they are allotted to exclude Whatever they feel, might lead to a medical Condition later on down the road. Even Without having a professional diagnosis from a vet before excluding things out of the policy. Very unprofessional customer service, the tone of voice, her gesture, speaking over me, not listening To my concerns and questions and overall not being accommodating, Or understanding. And still have not resolved concerns questions and issues within the policy. I would not refer this company for pet insurance. They seemnto do best for car insurance, Since I have been with them for 6 years and they seem to be great at that. Maybe they bit off a little bit more than they can chew so to speak. Stay clear of the Sonnet Pet Insurance, It's just a money grabber.

I am extremely dissatisfied with the quality of your service. First, I don’t understand why they start charging clients before even completing the underwriting process. I started paying for pet insurance which was not even in effect – this is just wrong and unethical sales practice. Second, when policy underwriting was finally completed, I received policy exclusion notice. though my dog DOES NOT have a pre-existing condition they refer to. This is just unprofessional. Third, I could not reach anyone over the phone provided at the web portal. Emails are never responded. I wanted to discuss the results of underwriting but spent over 40 minutes on hold listening to automates messages and being ignored. There is no way to cancel this policy online.