For some of us, online grocery shopping has become an essential service in our lives. We can’t go back to the days of wandering grocery store aisles searching for what we need. Not only is the convenience of these services tough to beat, but they also save us time, money, and patience.
Voilà is one of many online grocery store services in Canada. They partner with Sobeys, Safeway, and IGA grocery stores to provide fresh grocery delivery and curbside pickup services. Here’s our review of their features, and what the service does well (and not so well).
Voilà features
Curious about Voilà’s grocery services features and fees? Find out more below.
Why You Want It
Up to $80 off your first 4 orders* + Unlimited grocery deliveries with 3-month Delivery Pass Trial**.
Special Features
- Earn Scene+ points
- Welcome offers for new customers
- 3-month Delivery Pass Trial
- All Curbside Pickups: $0 pickups fees and no minimum order
- Refer A Friend Program
- Curbside pickup available nationwide where participating stores are located
Provinces
AB, BC, MB, NB, NL, NS, ON, PE, SK
Features
Minimum Order Amount
$35
Mobile App
Minimum Fee
$0
Maximum Fee
$9.99
Minimum Wait Window (Hours)
4
Maximum Wait Window (Days)
7
Promo
N/A
Promo End Date
N/A
Voilà product rating: 4.5 stars
Voilà does grocery services well. They have a freshness guarantee or it’s free – a promise that ensures products like ice cream will still be frozen upon arrival or pickup. Service satisfaction also ranks high with consumers. Their delivery team is known to be friendly and to show up on time during the one-hour delivery window.
With that said, Voilà's partners have a higher price point than bargain grocers, such as Walmart, and they only offer delivery in select areas. Despite this, Voilà seems like a no-brainer for fans of Sobeys, Safeway, IGA, Longo's, or Farm Boy products.
Rating methodology
To calculate our Genius Ratings, we compare the features of the account or product in question with other similar products in Canada. We give each feature a score out of 5 based on that comparison. Once we’ve rated all the features, we run them through our proprietary algorithm to produce a final rating out of 5.
Learn more about our rating methodology.
The pros of Voilà
Voilà grocery service has a lot going for it. Let’s take a look.
Pros
Guaranteed fresh groceries
Voilà promises to provide fresh groceries, accomplished through a multi-step temperature monitoring process. They have refrigerated delivery vans and packaging to make sure your food stays frozen. If your groceries don’t meet your expectations, you can let them know, and they will make it right. This guarantee may help to alleviate any concerns, so that when you get your groceries, it’s like you just picked them yourself.
Prompt, professional, and friendly delivery service
The delivery drivers have reportedly been professional, friendly, and on time. Whenever you’re anticipating a home delivery, it’s helpful to know they'll be there during the scheduled hour so you’re not stuck waiting around. The delivery team calls in advance to make sure you’re home to receive your groceries. And when they arrive, they carry the goods to your doorstep.
Delivery pass for regular shoppers
For avid Sobeys, IGA, or Farm Boy shoppers, there’s something called a Delivery Pass available in the Greater Toronto/Hamilton area and Quebec. It’s a way to help save on regular grocery deliveries. You can pay for a 1-month, 3-month, 6-month, or 12-month subscription, and choose between an anytime pass or a midweek pass (subject to terms and conditions. Visit Voila.ca for details). The anytime pass gets you delivery 7 days a week, whereas the midweek pass gets you delivery on Tuesdays, Wednesdays, and Thursdays.
Promotions for new customers
Voilà often runs promotions for new customers that usually help you a good chunk of change on your first few orders. In fact, Voilà is running the following promotions until May 31, 2025:
- Receive $15 off your first 3 orders (curbside pickup) using promo code: VOILACURBSIDE
- Receive $15 to $20 off your first 4 orders (delivery) using promo codes: VOILAFRESH15 (Ontario), VOILAFRAIS15 (Quebec), and VOILAFIRST (Alberta)
Note that these promo codes are only for new Voilà customers, valid for one-time use, and must have a minimum order of $75 to qualify. All offers subject to terms and conditions. See voila.ca for details.
The cons of Voilà
What should you know before trying Voilà? Here’s our rundown of what to look out for.
Cons
Grocery store prices on the high end
If you’re ordering online groceries from Voilà, be prepared to pay higher prices. Sobeys, Safeway, IGA, and Farm Boy typically charge more for groceries than, say, No Frills or Walmart, anyway, and online shopping at these grocers is no different.
Delivery isn't available everywhere
Right now, Voilà delivery services are available in select cities. These include Calgary, Edmonton, Quebec City, Toronto, Montreal, and Ottawa. Luckily, curbside pickup is available in most provinces, allowing you to pick up your grocery order at select locations.
Voilà alternatives
How does Voilà compare to other online Canadian grocery services? Let’s find out.
 |  |  |  | |
|---|---|---|---|---|
| Account | Voilà | PC Express | Buggy Delivery App | Instacart Canada |
| Genius Rating | ||||
| Why You Want It | Up to $80 off your first 4 orders* + Unlimited grocery deliveries with 3-month Delivery Pass Trial**. | $1 - $13.99 + Save time + Collect PC Optimum points | Delivery inventory of more than 2,500 items + Earn Buggy Bucks rewards. | Get items same day or order in advance + Lots of stores to choose from. |
| Minimum Order Amount | $35 | $0 | $0 | $10 |
| Mobile App | | | | |
| Minimum Fee | $0 | $1 | $5.99 | $3.99 |
| Maximum Fee | $9.99 | $13.99 | $9.99 | N/A |
| Minimum Wait Window (Hours) | 4 | 2 | 0.25 | 1 |
Show More | ||||
| Apply Now See more Voilà products Compare | Learn More See more PC Express products Compare | Learn More See more Buggy products Compare | Learn More See more Instacart products Compare |
FAQ
How does Voilà work?
Voilà works like most other grocery services. You shop for groceries on the Voilà website or mobile app and select a time slot for delivery or curbside pickup. For delivery, you'll receive a phone call from the delivery drivers before they arrive to make sure you’re there to accept your order. Curbside pickup works by choosing a pickup location when you checkout online, driving to the location during your time slot, parking in a designated stall and calling the pickup phone number, and the curbside team will bring your groceries to your car.What is the Voilà delivery area?
Voilà delivers to the Greater Toronto and Hamilton area, Greater Montreal area, Ottawa, Quebec City, Calgary, and Edmonton. Curbside pickup is available in the following provinces: AB, MB, NB, NL, NS, ON, PE, and SK.
Can you use a Sobeys gift card at Voilà?
No, Sobeys gift cards can only be used on in-store purchases and not online grocery delivery. You also can’t do the following online: activate or reload your gift card, or check your card balance.
What is Voilà delivery fee?
Voilà's delivery varies from $0 to $9.99, depending on the time slot you choose. Generally, delivery prices are slightly higher during the day than in the evenings. The prices also change based on the day of the week. Shoppers can purchase a subscription pass for 1, 3, 6, or 12 months to help cover the cost of delivery fees.
Editorial Disclaimer: The content here reflects the author's opinion alone, and is not endorsed or sponsored by a bank, credit card issuer, rewards program or other entity. For complete and updated product information please visit the product issuer's website.
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