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Alterna Bank is the online subsidiary of the popular Ontario credit union, Alterna Savings. Like digital options for banking in Canada, Alterna Bank avoids the costly overhead of physical branches, helping it offer low-to-no fees and much better rates than the big banks.

Despite being entirely online, Alterna Bank offers an impressive menu of banking products, including a free chequing account, high-quality mortgages, and valuable investment options. It’s a strong choice for Canadians looking to simplify their finances without sacrificing features or service.

Alterna
3.5
Genius Rating
Overview
  • Wholly online subsidiary of Alterna Savings
  • Surprisingly wide range of products and services
  • All deposits protected by the CDIC
  • Client access to THE EXCHANGE Network of ATMs
  • Some of the best mortgage rates in the country
Banking
Banking
3.6
Investing
Investing
4.0
Mortgages
Mortgages
3.1

Rating methodology

Alterna's overall rating is 3.5 out of a possible 5 stars. This number is an average of all the individual products we've rated so far, which you can find more info on below. Each of these are scored by breaking them down into their main parts, then comparing each feature to similar products on the market.

Learn more about our rating methodology.

Alterna pros

These are the areas where Alterna Bank really shines:

Competitive mortgage rates

Currently listed as the best rate for a one-year fixed-rate mortgage, Alterna Bank's mortgage rates are consistently better than many other Canadian lenders. They're significantly lower than those offered by the big banks.

Suite of valuable business products

From chequing accounts to payment processing, Alterna Bank has a variety of products and services to fit the needs of Canadian businesses. These are particularly well-suited for small businesses, and this bank is known for supporting the medical cannabis industry.

Debit card for bank accounts

Alterna Bank chequing and savings accounts come with a debit card, not a prepaid credit card like many other online fintech companies offer. It may seem like a simple detail, but it gives you far more flexibility when it comes to depositing or withdrawing cash and/or cheques.

Branch access in Ontario

Alterna Bank clients are able to visit Alterna Savings branches and use the branded ATMs as well. While branches are limited to just Ontario, this is a considerable benefit over most other online banks, which have no branch access at all.

Alterna cons

There's always room for improvement, and here are some areas for Alterna Bank to work on:

Low-rated mobile app

Unfortunately, Alterna Bank's mobile app has a dismal 2.5-star rating on the Play Store and 2.9 stars from the App Store. It's also earned disappointing scores in various banking experience surveys.

Not a full-service bank

Despite offering more products than many other online banks, Alterna Bank still can't quite serve all your personal finance needs. It doesn't, for instance, offer any credit cards at all. Those who prefer to keep all their banking under one roof won't be satisfied with Alterna Bank.

Alterna Bank accounts

While it only offers a couple of bank accounts, the quality of Alterna Bank's savings and chequing accounts is undeniable. They offer the conveniences we've come to expect from online banks, plus several other features and benefits – including a debit card, which is surprisingly unique for online accounts.

The Alterna High Interest eSavings Account is rated as Canada's best credit union savings account, thanks to a competitive interest rate and free, unlimited transactions. With a very low monthly fee and unlimited debit and credit transactions, the Alterna Small Business eChequing Account is the best option for small businesses who prefer working with an online bank.

Compare chequing accounts

Compare savings accounts

Alterna Bank banking
Alterna High Interest eSavings Account

Alterna High Interest eSavings Account

Unlimited $0 transactions, bill payments, & debits + Max 1.15% interest.
Alterna No Fee eChequing Account

Alterna No Fee eChequing Account

Get unlimited transactions for no monthly fee + Over 3,300 ATMs in network.

Alterna Bank investment accounts and products

For registered accounts, this bank has three options. The Alterna Bank TFSA eSavings Account and Alterna Bank RRSP eSavings Account both have competitive interest rates (currently 1.15%), no minimum balance requirements, and easy online applications. There's also an FHSA available to help hopeful homeowners reach their goals.

Alterna Bank offers GICs (term deposits) with rates that match or surpass those from big banks, and also offers young investors (under age 19) a low minimum investment of just $100. To manage investments, Alterna Bank has partnered with Qtrade to bring you guided and DIY options.

Compare GICs

Compare RRSPs

Alterna Bank investments
Alterna Bank GICs

Alterna Bank GICs

Get guaranteed return online + A low minimum investment.

Alterna Bank loans

Clients have two standard borrowing options available from Alterna Bank: a personal loan and/or a personal line of credit. The personal loans have flexible terms, from one to five years, and both fixed and variable rates are available. The line of credit offers a low variable interest rate. You can also get investment/RRSP loans through Alterna Bank.

Partnering with Driven, Alterna Bank also provides small business loans. Daily, weekly, and bi-weekly payment options are available, and clients receive dedicated online and offline customer support.

Visit the Alterna Bank site to learn more about its loan options.

CIBC loans

Alterna Bank mortgage

Alterna Bank mortgages

Alterna Bank delivers strong mortgage options, with standout features that go well beyond the low rates. Whether you're hoping to purchase your first home, renewing an existing mortgage, or climbing the property ladder with an investment property, this bank has excellent open, closed, fixed, and variable-rate options to suit your needs.

Mortgage clients can receive up to $1,000 to help with appraisals, legal fees, and other closing costs. It's also worth noting that Alterna Bank is proactive about protection and contacts every applicant to review mortgage insurance options.

Compare mortgages

Alterna Closed Variable Rate Mortgage

Alterna Closed Variable Rate Mortgage

Flexible prepayment options + Fully digital mortgage process.
Alterna Closed Fixed Mortgage

Alterna Closed Fixed Mortgage

Easily lock in your mortgage online + Get up to $800 in closing costs covered.

FAQ

Is Alterna Bank legit?

Yes, Alterna Bank is a safe and competitive option for Canadians, complete with CDIC coverage. The Alterna Savings and Credit Union has been serving Canadians for 115+ years, and it launched its online subsidiary, Alterna Bank, in the year 2000.

Is Alterna Bank a good bank?

Yes, Alterna Bank has plenty of high-quality products and services that make it an excellent choice for personal (and business) banking. In particular, it has one of the top credit union savings accounts in Canada and very good mortgage rates.

Is Alterna Bank an online bank?

Alterna Bank is the online subsidiary of Alterna Savings and Credit Union. While technically an online-only institution that offers convenient access through its website and mobile apps, Alterna Bank clients can also visit Alterna Savings branches for in-person services.

How big is Alterna Bank?

While there aren't specific numbers for Alterna Bank, its parent bank is among the largest credit unions in Ontario. Alterna Savings has more than $8 billion in assets, with 39 branch locations serving more than 206,000 members and customers.

Who is Alterna Bank owned by?

Alterna Bank is the online subsidiary of Alterna Savings and Credit Union, one of the largest credit unions in Ontario. While Alterna Savings has been serving clients for more than 115 years, Alterna Bank was only launched in 2000.

Editorial Disclaimer: The content here reflects the author's opinion alone, and is not endorsed or sponsored by a bank, credit card issuer, rewards program or other entity. For complete and updated product information please visit the product issuer's website.

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